We aim to provide high-quality gym equipment and a smooth shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy explains how returns, replacements, and refunds are handled.
This policy is designed to ensure transparency, fairness, and secure transaction handling.
2. Return Eligibility
You may request a return if:
- The product is damaged or defective on arrival
- You received the wrong item
- The product has a manufacturing fault
- The issue is reported within the allowed return window
To be eligible for a return:
- Product must be unused (except in case of damage/defect)
- Original packaging must be intact where possible
- Proof of purchase is required
3. Return Request Timeframe
All return requests must be submitted within 48 to 72 hours after delivery.
After this period, claims may not be accepted unless the issue is related to a manufacturing defect.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or specially ordered gym equipment
- Products damaged due to misuse or improper handling
- Items without original packaging (if not damaged/defective case)
- Clearance or discounted final-sale items (if mentioned)
5. Refund Policy
Once your return is approved and inspected:
- Refunds are processed within 5–10 business days
- Refund will be issued to the original payment method
- In some cases, we may offer replacement instead of refund
Please note: bank or payment gateway processing times (Stripe, GoDaddy Pay, etc.) may vary.
6. Replacement Policy
If the product is damaged or faulty:
- We may offer a free replacement
- Replacement depends on stock availability
- If replacement is not available, a refund will be issued
7. Shipping for Returns
- If the error is on our side (wrong/damaged item), we cover return shipping
- If return is due to customer preference, shipping cost may be borne by customer
8. Order Disputes & Chargebacks (Important for Payment Protection)
To comply with secure payment gateway standards:
- Customers are encouraged to contact us first before opening any dispute
- We provide tracking proof, delivery confirmation, and product evidence
- Fraudulent or false chargebacks may result in account restriction
- All claims are handled fairly with proper investigation
9. Refund Rejection Cases
Refunds may be rejected if:
- Product shows signs of use or damage caused by customer
- Return request is made after allowed timeframe
- Incorrect or incomplete return item is sent
- No valid proof of issue is provided
10. How to Request a Return or Refund
To initiate a return or refund:
Please contact us at:
📧 [email protected]
Include:
- Order ID
- Clear description of issue
- Photos or videos (if applicable)
Our support team will respond within 24–48 hours.
11. Contact Us
For any questions regarding returns or refunds: